Responsible Gaming

CasinoChan is committed to promoting a safer and more informed approach to online gambling. Gambling should be an occasional form of entertainment, not a way to make money, manage financial pressure or solve personal problems. Take time to understand the risks, set limits that suit your circumstances and only gamble with money you can afford to lose.

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Our approach to safer gambling

Gambling involves risk, and the outcome of a game or bet cannot be guaranteed. A win is never certain, regardless of previous results, personal knowledge or the amount you choose to stake. Past outcomes do not change the odds of future outcomes. You should regard every deposit and wager as money that may be lost.

Contents

Our approach to safer gambling Tools to help you stay in control Recognising when gambling may be a problem Protecting yourself and getting further help

Responsible gaming means making informed decisions and keeping gambling within limits that do not affect your finances, relationships, work, study, health or general wellbeing. It also means understanding when to take a break or seek help. CasinoChan provides information and account features intended to help players manage their activity, but each player is responsible for making choices that are safe and appropriate for their situation.

Before you play

Only gamble if you meet the applicable minimum age and legal requirements for your location. Gambling by minors is not permitted.
Set a personal budget before you begin and treat that budget as entertainment spending.
Do not use money needed for rent, bills, food, education, transport or other essential expenses.
Do not borrow money, use credit to chase losses or sell belongings to fund gambling.
Avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or trying to escape personal problems.
Make sure you understand the rules of a game or bet before committing any money.
Consider how much time you are willing to spend and include breaks in your plan.

Gambling should never be viewed as employment, an investment or a reliable source of income. There is no strategy that can remove the risk of loss. If gambling is causing stress or financial difficulty, stop playing and seek independent support rather than trying to win back money.

Tools to help you stay in control

Planning your gambling in advance can make it easier to stay within your chosen boundaries. Account controls and safer-gambling features may be available to help you manage deposits, spending, session length or access to your account. The availability and operation of particular features can depend on the account, service and applicable requirements.

Set limits before playing

Choose a spending limit that reflects your regular income, essential commitments and overall budget. A limit should be affordable even if you lose the full amount. You may also find it useful to set a time limit, decide how often you will play and establish a maximum amount for a single session. Do not increase a limit simply because you have experienced a loss or are trying to recover money.

Take regular breaks

Short breaks can help you remain aware of how long you have been playing and how much you have spent. If you feel frustrated, excited, pressured or unable to stop, end the session and step away. A longer break may be appropriate if gambling has become difficult to control. Returning to play should never be treated as a way to repair financial or emotional harm.

Use a timeout or self-exclusion

If you want to stop gambling for a period, use any available timeout or self-exclusion option, or request account restrictions through the support process shown on the CasinoChan website. Self-exclusion is a serious commitment to stop using the service for the selected period. Do not attempt to open another account or use another person's account while a restriction applies.

Decide the length of your break or exclusion before submitting the request.
Remove saved payment details and sign out of devices where practical.
Tell someone you trust that you are taking a break and ask them to support your decision.
Avoid gambling through other websites, applications or venues during the break.
If the issue continues after the break, seek professional advice instead of returning to gambling.

Restrictions may not remove every gambling-related advertisement or prevent access to other gambling providers. You may wish to use device settings, advertising controls, banking tools and independent blocking services as additional support. These tools work best when combined with a clear personal plan and help from people you trust.

Recognising when gambling may be a problem

Problem gambling can affect anyone. It is not defined only by the amount of money lost. The effect on your life, your ability to stop and the reasons you gamble are also important. Consider taking action if you notice changes in your behaviour, mood, finances or relationships.

Possible warning signs

Spending more time or money gambling than you originally planned.
Trying to win back losses by placing larger or more frequent bets.
Feeling restless, irritated or anxious when you cannot gamble.
Thinking about gambling throughout the day or finding it difficult to focus on other activities.
Hiding gambling, deposits, losses or account activity from family, friends or colleagues.
Borrowing money, missing payments or using essential funds for gambling.
Selling possessions or taking financial risks to continue playing.
Gambling to cope with stress, loneliness, sadness, anger or other difficult feelings.
Arguing with people close to you because of gambling.
Missing work, study, appointments or household responsibilities.
Continuing to gamble after deciding to stop or after experiencing serious consequences.
Feeling shame, hopelessness or distress connected with gambling.

One warning sign may be enough to pause and review your habits. You do not need to wait until a crisis to ask for help. Speak openly with a trusted person and consider contacting an Australian gambling support service or a qualified health professional. Confidential support and counselling may be available for you, as well as for family members and friends affected by someone else's gambling.

If you are in immediate danger

If gambling has contributed to thoughts of self-harm, suicide, violence or another immediate danger, stop gambling and seek urgent assistance from emergency services or a crisis support service in your area. If you can, move to a safe place and tell someone you trust what is happening. Financial or gambling support can be arranged later; your immediate safety comes first.

Protecting yourself and getting further help

Keep your account secure by using your own details, choosing a strong password and not sharing login information. Do not allow another person to gamble through your account, and do not gamble through an account belonging to someone else. Contact CasinoChan through the support options published on the website if you need help with account access, safer-gambling controls or a request to restrict or close your account.

Review your transaction history and account activity regularly. If you notice activity you do not recognise, stop using the account and report the concern through the available support process. You may also wish to speak with your bank or payment provider about additional controls. Never send funds to another person who claims they can recover gambling losses or guarantee a win.

Support in Australia

Australian players can seek confidential assistance from recognised gambling-help services, including Gambling Help Online and state or territory gambling support services. These services can provide information, counselling, financial guidance and support for people affected by their own gambling or another person's gambling. You can also speak with your general practitioner or a qualified mental health professional.

Support is available even if you are unsure whether your gambling is a problem. Asking for advice does not require you to have lost a particular amount or to have made a final decision about quitting. A counsellor can help you understand your options, create a plan, manage urges and address related financial or emotional concerns.

Important information

This page provides general responsible-gambling information and is not medical, financial or legal advice. Features, restrictions and account processes are subject to the applicable terms, laws and requirements. CasinoChan may take steps to promote safer gambling and protect account holders, but no tool can guarantee that gambling will remain risk-free. You should take personal responsibility for your decisions and obtain independent advice where appropriate.

If you are concerned about your gambling, the safest next step is to stop playing, use available account restrictions and contact a trusted person or support service. There is no need to deal with the issue alone.