Privacy Policy

CasinoChan respects the privacy of players and aims to handle personal information responsibly. This policy applies to information collected through the CasinoChan website, account services, customer support interactions and related online features. It should be read together with the website’s terms and conditions, responsible gambling information and any notices shown when information is collected.

The information we collect and the way we use it may depend on how you interact with CasinoChan. For example, we may need different information when you browse the website, register an account, complete identity checks, make a deposit, request a withdrawal or contact support. We try to collect information that is reasonably relevant to these activities and to explain its use in a clear way.

By using the website or providing information, you acknowledge that your information may be handled as described in this policy. Where consent is required, we will ask for it in an appropriate way. You may withdraw consent for certain activities, such as promotional marketing, as explained below. Withdrawing consent does not affect processing that is needed to provide an account or meet legal obligations.

This policy may be updated from time to time to reflect changes to the website, our services or privacy requirements. The current version will be made available on the website. You should review it occasionally, particularly if you continue using your account after an update.

CasinoChan may use information for purposes connected with operating an online gambling service. These purposes may include:

• Creating, maintaining and administering your account.
• Providing website features, processing requests and keeping your account session secure.
• Confirming your identity, age and eligibility to use the service.
• Carrying out anti-fraud, anti-money laundering, security and risk checks.
• Processing deposits, withdrawals and other account transactions through relevant payment channels.
• Responding to support enquiries, handling complaints and communicating about your account or a service issue.
• Understanding website performance, improving services and identifying technical faults.
• Applying responsible gambling measures and responding to player protection requests.
• Sending service communications, such as account notices, security messages, transaction updates or changes to important information.
• Sending promotional communications where permitted and where you have provided the necessary consent or there is another lawful basis for doing so.
• Meeting legal, regulatory, tax, accounting, dispute resolution, audit and other formal obligations that apply to the operation of the service.

We may use automated tools or checks to help identify unusual activity, prevent fraud, protect accounts and support compliance processes. These tools may consider account, transaction, device or usage information. Where appropriate, a review may involve further information or manual assessment. You may contact support if you have questions about an account decision or need to provide additional information.

Information may be shared with service providers that help operate CasinoChan, such as payment providers, identity and verification providers, fraud prevention services, technology providers, hosting services, analytics providers, communications platforms, professional advisers and support providers. These providers should receive information only where it is relevant to their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to protect players, the website or other people, to investigate suspected misuse, to respond to a valid legal request, or to meet an applicable legal or regulatory obligation. We do not use personal information for unrelated purposes unless permitted or required to do so.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the information we hold about you. These may include asking for access to your personal information, requesting correction of information that is inaccurate or incomplete, asking for deletion of your information, and withdrawing consent to receive marketing communications.

To exercise these rights, or to ask a privacy question, contact support@casinochancasino.wtf. Please describe your request clearly and provide enough information for us to understand what you need. We may need to verify your identity before providing information or making changes, particularly where the request concerns account, identity or payment records.

• Access: ask for information about the personal information we hold and, where appropriate, a copy of that information.
• Correction: tell us which information is incorrect, incomplete or out of date and provide the updated details.
• Deletion: ask us to delete information that is no longer needed or where deletion is otherwise available. Deletion may be limited where records must be retained for legal, security, dispute or account purposes.
• Marketing consent: withdraw consent to promotional emails or other marketing communications. You may also use an unsubscribe option included in a marketing message where available.
• Questions or concerns: contact us if you believe your information has been handled incorrectly or if you need an explanation of a privacy-related decision.

Withdrawing marketing consent will not stop important service communications, including security notices, transaction messages, account information or other communications needed to provide the service. If you ask to close your account or delete information, we may still retain records that are necessary for legal obligations, fraud prevention, dispute handling, responsible gambling processes or the protection of the website and its users.

We aim to respond to privacy requests within a reasonable time. The time and method of response may depend on the nature of the request, the information involved and any verification or legal requirements that apply. If we cannot complete a request in full, we will generally explain the reason and identify any available options.

If you have concerns about privacy, please contact support@casinochancasino.wtf first so the matter can be reviewed. You should avoid sending unnecessary payment details, passwords or identity documents unless they are specifically requested through an appropriate secure process.