Betting Rules

These Betting Rules explain the general principles that apply when using the betting services available through CasinoChan. They are intended to help players in Australia understand how bets are placed, recorded, assessed and settled. Product-specific rules, on-screen information and any applicable terms may also apply. By using a betting service, you acknowledge that you are responsible for reading and accepting the rules that apply before placing a bet.

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1. General betting principles

CasinoChan provides betting services subject to applicable laws, these Betting Rules and any additional terms shown for a particular product, market, event or promotion. The information displayed on the website is intended to describe the available betting options at the time it is shown. Rules may differ between sports betting, racing, casino games, live betting, virtual products and other forms of gambling.

Contents

1. General betting principles 2. Placing and confirming bets 3. Events, outcomes and settlement 4. Cancellations, disputes and responsible use

You should review the relevant market information, odds, stake, potential return and any special conditions before confirming a bet. If you do not understand a market or condition, do not place the bet until you have obtained sufficient information. Placing a bet indicates that you have checked the details presented and agree to the rules applying to that bet.

Eligibility and account use

You must meet the minimum legal age and any other eligibility requirements that apply where you are located.
You must provide information that is accurate, complete and current when creating or using an account.
An account must be used only by the person to whom it belongs. You must keep your login details secure and must not permit another person to place bets through your account.
You are responsible for checking that gambling services are lawful and available to you before using them.
You must not use the service for unlawful activity, fraud, money laundering, identity misuse or any other prohibited purpose.
CasinoChan may apply account checks, verification procedures, restrictions or other measures where required by law, security processes or the applicable terms.

If account information cannot be verified, appears misleading, or indicates that an account may be used improperly, betting activity may be reviewed. This may include delaying, refusing, voiding or restricting transactions where permitted by the applicable terms and law. A player should not create more than one account unless expressly allowed.

Betting responsibly

Gambling should be treated as entertainment, not as a way to earn income or recover financial losses. Only bet money you can afford to lose, set a personal budget and take regular breaks. Do not chase losses, borrow money to gamble, or place bets when affected by alcohol, medication, stress or other circumstances that may affect your judgement.

2. Placing and confirming bets

A bet is generally created when you select a market or game, enter a stake, review the displayed details and confirm the transaction using the relevant betting control. Before confirmation, check the selection, odds, stake, total amount and any potential return shown on the screen. A selection added to a bet slip is not necessarily a confirmed bet.

A bet is normally treated as accepted only when the system records it and provides an on-screen confirmation or other account record. A failed, interrupted or incomplete transaction should not be assumed to have been accepted. You should check your account history before attempting to place the same bet again, particularly after a slow connection, browser error or payment interruption.

Odds, prices and stakes

Displayed odds and prices may change before a bet is confirmed. The odds applying to a bet are generally the odds shown and accepted at the time the bet is recorded.
The minimum or maximum stake, where applicable, may depend on the product, market, account, jurisdiction or other conditions displayed at the time.
The amount shown as a potential return is an estimate based on the displayed odds and stake. It may not include every adjustment that could apply under the relevant product rules.
A bet slip may include single bets, multiple selections, combination bets or other formats. The calculation and settlement of each format may differ.
Where a market is suspended, closed or unavailable, a bet may not be accepted even if information was previously visible on the website.
Errors in a displayed price, market description or event detail may be corrected in accordance with the applicable rules.

You are responsible for confirming that the selected event, participant, outcome and bet type are correct. If the interface allows a bet to be edited before confirmation, the revised details must be checked again. Once accepted, a bet generally cannot be changed simply because the player selected the wrong option, entered the wrong stake or changed their mind.

System records and technical issues

Electronic records generated by the betting system may be used to confirm the details and status of a transaction. Account history, bet confirmation screens and relevant system records should be retained or checked by the player. If there is a difference between information displayed temporarily during a technical issue and the confirmed account record, the confirmed system record and applicable rules will generally be used to assess the bet.

CasinoChan may suspend a market, game or service where there is a technical problem, security concern, incorrect information, suspected manipulation or another operational reason. A technical interruption does not automatically mean that a bet is cancelled. The status of each affected transaction will be assessed under the relevant product rules.

3. Events, outcomes and settlement

Bets are settled using the official result or outcome relevant to the product, unless the specific product rules state another method. The result may be based on the final outcome, a declared result, an official classification or another recognised determination. A later amendment to a result may not necessarily change a bet that has already been settled, depending on the applicable rules.

Event changes and abandoned contests

If an event is postponed, abandoned, cancelled, interrupted or moved, the applicable market rules determine whether bets remain active, are carried forward or are voided.
Changes to the venue, scheduled time, format, participants or event conditions may affect settlement.
For live betting, information may be delayed or incomplete. A bet accepted during a period of delay may be reviewed if the market should have been suspended.
If an outcome cannot be determined fairly or an event does not meet the stated conditions, the affected selection may be declared void in accordance with the relevant rules.
Different selections within the same multiple or combination bet may be treated differently when one selection is void.

The meaning of terms such as winner, place, total, handicap, line, margin, correct score, first or next outcome may vary by product. A market description should be read together with its specific rules. Do not rely on the ordinary meaning of a term if the market provides a more detailed definition.

Casino and game outcomes

For casino and game products, results are generated or recorded by the relevant game system. The rules for the game explain the available options, winning combinations, rounds, features and any conditions that affect a result. A game round may be treated as completed when the system has received and processed the relevant instruction, even if the result is not immediately visible because of a connection or display issue.

If a game is interrupted, the account record and game system may be used to determine whether the round was completed and how it should be resolved. Players should avoid repeatedly submitting the same instruction after an interruption until the account history or game status has been checked.

Returns and account balances

When a bet is settled as a win, any resulting return is normally credited in accordance with the product rules and account conditions. A displayed balance may include unsettled bets, pending transactions, promotional amounts or other entries that are subject to separate conditions. You should review the transaction history and settlement information rather than relying only on the headline balance.

If a payment, credit or settlement is made in error, the relevant amount may be corrected or reversed where permitted. Players must not knowingly use an incorrectly credited amount and should report any apparent error through the available account support process.

4. Cancellations, disputes and responsible use

Cancellations and void bets

An accepted bet cannot generally be cancelled at the player's request unless a cancellation feature is specifically offered and the stated conditions are met. A market or bet may be voided when required by the product rules, an event change, a pricing or system error, suspected irregular activity, or an applicable legal or operational requirement.

When a bet is voided, the treatment of the stake and any related selections depends on the bet type and the rules for that product. A void selection in a multiple bet may be removed from the calculation, while a single bet may be returned or otherwise handled under the relevant conditions. Always check the specific rules displayed for the market.

Questions and disputes

If you believe a bet has been recorded, settled or displayed incorrectly, review the confirmation and account history first. Raise the issue as soon as possible through the support channel made available on the website, providing the relevant transaction information and a clear explanation of the concern. Do not provide your password or allow another person to access your account while seeking assistance.

A review may consider the bet confirmation, account records, event information, system logs, applicable product rules and any other relevant evidence. The outcome of a review may include confirmation of the original settlement, correction of an error, cancellation of an affected transaction or another remedy permitted by the applicable terms and law. Decisions should be assessed consistently with the rules that applied when the bet was accepted.

Updates to these rules

Betting products and legal requirements can change. CasinoChan may update these Betting Rules from time to time. The current version will be made available on the website, and additional rules may appear beside a particular product or market. You should check the rules before placing a new bet. If a specific product rule conflicts with a general statement on this page, the product rule will normally apply to that product.

Keeping gambling safe

Set deposit, spending and time limits that reflect your personal budget.
Keep gambling separate from essential household expenses and financial commitments.
Use available breaks, account restrictions or self-exclusion tools if gambling stops feeling enjoyable or becomes difficult to control.
Do not gamble on behalf of another person or allow another person to use your account.
Seek independent support if you are worried about your gambling or someone else's gambling.

These Betting Rules are general information and do not replace the specific terms shown for a product, market or account. Read all relevant information before placing a bet and play only when you are legally permitted and able to do so responsibly.